Self-exclusion cooling-off periods on Ontario-regulated platforms allow players who have registered for self-exclusion to reconsider their decision after the minimum exclusion period expires, with a mandatory cooling-off period before the exclusion can be lifted. The process ensures players do not reverse their decision impulsively. This article explains how cooling-off periods work.<\/p>\n
Ontario self-exclusion programme offers minimum exclusion periods of 6 months, 1 year, 2 years or 5 years. During the exclusion period, the player cannot access any Ontario-regulated platform and is removed from all marketing lists. The player cannot reverse or shorten the exclusion period. After the minimum period expires, the player can apply for reinstatement through a formal process.<\/p>\n
The exclusion applies to all AGCO-licensed platforms, not just the platform where the player registered the self-exclusion.<\/p>\n
After the minimum self-exclusion period expires and the player requests reinstatement, a 24 to 48 hour cooling-off period begins before the exclusion is lifted. During the cooling-off period, the player can cancel the reinstatement request. The cooling-off period provides a final opportunity to confirm the decision. After the cooling-off period ends, the exclusion is lifted and the player can access their accounts again.<\/p>\n
The player contacts the platform support or the AGCO self-exclusion programme administrator to request reinstatement. The request is reviewed and the player is informed of the cooling-off period start time. The player must confirm their identity during the reinstatement process. After the cooling-off period, the player can log in to their accounts and resume playing.<\/p>\n
After reinstatement, the player accounts are restored with any remaining balance that was present at the time of exclusion. Loyalty points and bonus balances that expired during the exclusion period are not restored. The player can set new deposit limits and session limits after reinstatement. The previous self-exclusion history remains on the account record.<\/p>\n
Self-exclusion guides that explain the cooling-off and reinstatement process on Ontario-regulated platforms, such as the player protection overview on BetPrimeiro Casino Canada<\/a>, help players understand the reinstatement timeline and cooling-off requirements before they can access their CAD accounts again after the minimum exclusion period.<\/p>\n
| Exclusion stage<\/td>\n | Duration<\/td>\n | Player action required<\/td>\n | Can be reversed<\/td>\n<\/tr>\n |
| Minimum exclusion<\/td>\n | 6 months to 5 years<\/td>\n | None, enforced by AGCO<\/td>\n | No<\/td>\n<\/tr>\n |
| Reinstatement request<\/td>\n | After minimum expires<\/td>\n | Contact support or AGCO<\/td>\n | Before cooling-off ends<\/td>\n<\/tr>\n |
| Cooling-off period<\/td>\n | 24 to 48 hours<\/td>\n | Confirm or cancel request<\/td>\n | Yes, cancel request<\/td>\n<\/tr>\n |
| Exclusion lifted<\/td>\n | After cooling-off ends<\/td>\n | Log in to accounts<\/td>\n | Account restored<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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